FinTech Payment Services Company


A global fintech company offering specialized payment services for small- and medium-sized businesses was the subject of a Federal Trade Commission (FTC) investigation. The suit alleged that the company charged hidden fees to its customers. To satisfy the FTC’s requirements, the company needed to produce billions of records pertaining to its customers’ transactions, including dates, specific products, fees, discounts, invoices, and payments. Faced with the complexities of a global pandemic and a tight discovery deadline, the company turned to the Guidepost Solutions Technology Advisory Group for assistance.

Guidepost Solutions

Our team worked closely with the company’s counsel, finance, and corporate IT group to create data workflows to acquire and centralize the data; detect and exclude Personal Identifiable Information (PII); and normalize multiple terabytes of sensitive financial data. These workflows were tailored to expedite Oracle data deliveries, manage communications with the FTC, and meet the agency’s deadline. We scrutinized and reconciled the data to proactively identify any questions or challenges raised by the FTC. In addition, to protect the files and minimize data transfers, all records were hosted in a secure environment and made accessible to the company’s legal team.

Benefit to the Client

The Guidepost team developed a detailed entity-relationship diagram (ERD) utilized by the FTC and the legal team to improve their understanding of the various applications and perform searches. We provided gap analysis and data validation reports throughout the project to give the client confidence that the information compiled was complete and accurately reported. Overall, 4.7 billion records were identified by our team and produced to the FTC.

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